Sleep Number Bed vs Personal Comfort Bed feel the difference
My foam rails are the wrong size, they look too long or too short, how do I fix this?
I just received my bed, how long does it take for the foam to decompress?
Why does my mattress slope to the edge or middle?
Why is my mattress bulging in areas after assembly?
Why is one side of my mattress loosing air throughout the night?
Why does my mattress have body impressions after a night's sleep?
What is the rubber smell coming from the air chambers?
The whole mattress feels like it is loosing air, what should I do?
Only one side of my pump is inflating, what do I do?
What causes my Sleep Setting to change?
What if my air system doesn't turn on?
Why are my displays not working and my pump not inflating or deflating?
Why can I hear the pump active but it's not inflating?
Why does the hand display work, but the pump will not inflate?
Why does only one controller display work and not the other?
Will my bed deflate if I loose power?
Will my stored memory sleep settings reset if I loose power?
What if my Sleep Setting deflates to a lower number after I set it?
A: You may have them backwards, even though you see the "This side up" printing. The foam rails on the Advanced and Elegance Series are connected by fabric that wraps around the rail. Please reassemble your foam rails and make sure that you have unrolled the rails so the maximum amount of fabric is between them. If the fabric is folded under the rail it will not fit properly.
A: Please allow up to 60 minutes for full expansion. In order to ship your Personal Comfort® mattress efficiently we had to roll and compress the foam components for your mattress.
A: You may need to reposition your air chambers. To do so, deflate your mattress to approximately half capacity. Unzip the cover assembly to expose the air chambers and reposition them towards the middle by pushing them together.
A: You may need to need to readjust your comfort layers. Unzip your top panel mattress cover to expose your comfort layers (not available on all models). Readjust the comfort layer so there is an even distribution of material over your mattress. You may have to completely remove your top panel and/or comfort layers to reposition properly.
A: Check all connections between the mattress and the air pump. Disconnect each fitting, examine the black O-ring for any damage. Lubricate with a non-petroleum based lubricant like mineral oil or vegetable oil (DO NOT USE VASELINE). To identify which is leaking, air chamber or air pump, switch the connections at the pump. Re-inflate the mattress and take note of which air chamber deflates over time. If the leak switched to the other chamber your pump may need to be repaired/replaced. If the leak stayed on same side your air chamber may need to be repaired/replaced. Please call 800-694-4088 ext. 2.
A: If you would like your mattress to look crisp and new, please inflate your mattress to the limit on your controller (either 40 or 50). If after fully inflated please check for leaks (see above question). If there are no leaks you may want to remove the top panel and shake the mattress cover to redistribute the material into the area of the body contour. Sometimes you can use a vacuum nozzle to help revive the impression area.
Since Personal Comfort® Bed uses a no sag technology all you have to do is fill up your mattress with air. Unlike innerspring mattresses, air cannot break down over time.
A: If you are sensitive to smells and notice a rubber type smell coming from the air chambers, this is normal. Your product is a brand new mattress and it's very similar to that brand new car smell. This smell is non-toxic and will fade over time. You may wish to unzip your center and top panels and let your mattress air out. A simple trick we’ve learned is to take a few dryer sheets and lay them on top of the air chambers to mask any odor with a fresh laundry scent.
A: Disconnect your pump from your surge protector. Wait for 30 seconds and plug your pump into the surge protector. Then follow the same steps as listed the following question "Why is one side of my mattress loosing air throughout the night?"
A: If you are setting up your bed for the first time and you notice that only one side of the pump seems to be pumping air the controller or the pump may have received minor damage during shipping. There is a quick fix though to get your bed inflated to your number. Please use the working side of your pump to fill up both chambers, you will have to disconnect the chamber from the pump when complete before you can fill up the other chamber. Then we recommend unhooking the defective pump completely. Please contact customer service after you have completed this quick fix and one of our customer service representatives can properly diagnose your issue and send you the proper replacement components. Customer service is open Mon-Fri 9:00 AM - 5:30 PM Eastern and can be reached at 1-888-694-4088 x2 or firstname.lastname@example.org.
A: There are many reasons why your Sleep Setting may change over time. Our Instant Comfort air pump system is a medical grade pump that measures the pressure of air on your body in degrees of mercury. Variables that can cause settings to change include but are not limited to; body weight, temperature, barometric pressure and sleep position.
A: Make sure you have power to your surge protector and to your Instant Comfort air pump system. Check to see if the surge protector is plugged into an outlet that has power and not connected to an on/off wall switch. If the electrical outlet is controlled by a switch, make sure the switch is in the ON position.
A: Make sure you have power to your surge protector and to your Instant Comfort air pump system. Check the fuse in the back of the air pump. If fuse is blown please replace with a compatible fuse. Make sure the power cord is completely inserted in the receptacle on the back of the pump.
A: Check all hoses from the Instant Comfort air pump to the mattress air chambers for any kinks, twists, or other air flow restrictions.
A: Check to make sure no hoses are kinked or restricting the air flow from the pump to the air chambers inside the mattress. Check to see if the air chamber has reached maximum capacity (40 or 50 mm/Hg). If this is the case the controller will not activate.
A: Check to make sure the hand controller is properly connected to the air pump. Inspect all cords to make sure they have not been damaged or cut.
Disconnect the non functioning hand controller and connect it to the other side of the pump. If the hand controller continues to be non operational the hand controller will need to be repaired or replaced. If the hand controller works on one side but not the other, the air pump may not be functioning properly. Contact customer service at 1-888-694-4088 ext. 2.
A: No, your air chambers should remain full and your mattress should stay at the same Sleep Setting you were at. You may need to reset your pump by unplugging it from the surge protector, wait 30 seconds, and reconnect to reset the system.
A: The Instant Comfort™ system uses software to inflate and deflate your air chambers efficiently. If it is not reacting properly to your commands there is a good chance your pump has recently lost power when it was deflated the first few times it was operating. We recommend you unplug your pump from your surge protector, wait 30 seconds, and plug it back in to reset the system.