Depending on the model and type of shipping services requested, your Personal Comfort® bed may require assembly and arrive in several boxes or fully assembled in one box. If you purchased an adjustable bed base with your order, or White Glove delivery, your mattress may also be delivered fully assembled. On average, the Personal Comfort® mattress takes around half an hour to fully assemble. For your convenience, you may download printable instructions below and watch our assembly videos by clicking the links below.
Before you plug in your air control unit, we highly recommend using a surge protector (Note: this is not included in your shipment). A surge protector will protect your air control unit and electronics from damage caused by a power surge or a lighting strike, which is not covered by the 25-year limited warranty.
Your air control unit and hand controllers should arrive pre-calibrated to your mattress size. If you are having trouble with the air control unit or hand controllers, we suggest you re-calibrate your system. Something not working? Wrong size? Pump or controller problems? Please call customer service.
Here are some common troubleshooting questions:
If you think any of these questions may apply to you, please visit our troubleshooting page.
You may also call customer service at 1-888-694-4088, ext. 2.
We're here to help, so please contact us if you're experiencing a less than desirable experience.
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Note: : If you already have a box spring, please make sure that your box spring isn’t damaged or sagging in the middle. If you’re using a slat support system, make sure you space the slats evenly (no gaps larger than 4") to support the mattress. If your bed has fewer than three slats, we highly recommend adding additional slats to provide adequate support of your Personal Comfort® Sleep System. If you're not able to add more slats, we recommend purchasing a box spring.