Depending on what model and the type of shipping services you requested, your Personal Comfort® bed may require assembly and arrive in several boxes or fully assembled in one box. If you purchased an adjustable bed base with your order or White Glove delivery, your mattress may also be delivered fully assembled. On average, the Personal Comfort® mattress takes around half an hour to fully assemble. For your convenience, you may download printable instructions below and watch our assembly videos by clicking the links below.
Before you plug in your air control unit we highly recommend using a surge protector, this is not included in your shipment. A surge protector will protect your air control unit and electronics from damage caused by a power surge or a lighting strike which is not covered by the 25 year limited warranty.
Your air control unit and hand controllers should arrive pre-calibrated to your mattress size. If you are having troubles with the air control unit or hand controllers we suggest you re-calibrate your system. Something not working? Wrong size? Pump or controller problems? Please call customer service.
Here are some common troubleshooting questions.
If you think any of these questions may apply to you please visit our troubleshooting page.
You may also call customer service at 1-888-694-4088 ext. 2.
We are here to help, please contact us if you are experiencing a less than desirable experience.
Adobe Acrobat Reader is required to view. Click Here to Download Adobe Reader
Note: If you already have a box spring make sure that your box spring is not damaged and sagging in the middle. If you are using a slat support system, make sure you space the slats evenly (no gaps larger than 4") to support the mattress. If your bed has fewer than three slats, we highly recommend adding additional slats to provide adequate support of your Personal Comfort® Sleep System. If you are not able to add more slats we recommend purchasing a box spring.